Shipping policy

We ship each order with care, and we want you to know exactly what to expect.

Processing time
Orders are processed within 1–3 business days after purchase. You'll receive a confirmation email once your order is placed, and a second email with tracking once it ships.

Delivery time
Standard delivery typically takes 8–15 business days, depending on your location. Please note that delivery times are estimates and may vary due to customs or carrier delays.

Shipping destinations
We ship across Europe and to select destinations beyond it. Available shipping options and costs are calculated at checkout before you confirm your order.

Tracking
Once your order ships, you'll receive a tracking number by email so you can follow its journey to your door.

Customs and duties
For international orders, any customs fees or import duties are the responsibility of the customer and are not included in the product or shipping price.

Lost or delayed orders
If your order hasn't arrived within the estimated timeframe, contact us at lourett.contact@gmail.com and we'll help track it down.