Refund policy

We want you to love what you carry. If something isn't right, we're here to help.

Returns
We accept returns within 14 days of delivery. To be eligible, your item must be unused, in its original condition, and in its original packaging. To begin a return, contact us at lourett.contact@gmail.com with your order number.

Refunds
Once your return is received and inspected, we'll notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank, it may take additional time for the refund to appear.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please contact us within 14 days of delivery at lourett.contact@gmail.com with a photo. We'll arrange a replacement or a full refund at no cost to you.

Non-returnable situations
Items that are used, damaged by the customer, or returned without prior contact may not be eligible for a refund.

Return shipping
Unless the item was damaged or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot guarantee we will receive your returned item.

For any questions, reach us at lourett.contact@gmail.com.